As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. 

• Provide information and advice on vehicle diagnostics and technical solutions to customer via telephone and supported equipment
• Document all customer interactions in supplied database
• Work within groups of technicians and software development teams to improve products and services
• Maximize first time resolution of customer queries
• Provide training support and basic technical support to customers and employees as required
• Other duties as requested

Requirements:

• High School diploma or GED required

• 1 to 3 years’ experience as an automobile technician, using diagnostic scanning tools, or equivalent experience required
• Proficient in Microsoft Office 365 required
• Superior customer service skills required
• Strong problem-solving capabilities required
• Ability to communicate effectively both verbally and in writing with customers required

• Ability to multi-task required

Preferred Qualifications:

• OE/Dealer level diagnostic and programming experience
• Familiarity with pre/post scanning of automobiles; OEM Scan tool experience is preferred
• ASE L1 certification is a plus (ASE Certification(s), I-Car, MECP and ALLDATA)
• Collision automotive experience or Automotive Repair experience/education preferred
• Bilingual in Spanish or Spanish speaking ability a plus

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Crash From Crash”)
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.